Thank you for shopping with Lavish Kitchen Island.
If you are not absolutely happy with your purchase, we are here to help.
Right to return
You have the right to return your purchase within 30days of delivery in the original condition and packaging. However, note that personalised and customised items cannot be returned, unless they are damaged or defective. In that case, we would provide the best solutions. Please contact us: email@example.com
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Most of our items are free to return. However, for larger items you are responsible for the cost of returning the items. If you choose for us to organise collection or for the items to be shipped, the courier fees can be up to £50.
How to return items?
To start a return please make sure that the product was received by you in the last 30days .
Send an email to firstname.lastname@example.org
Your email should have the following information so that we can process a return.
- Your name
- Order reference number
- Your Address
- Email address
- Contact number
- Date of purchase
- Date the goods were received by you
- If you originally ordered multiple items, which do you want to return?
When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.
Sending A Return Back To Us
Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also make sure that any courier shipment is fully insured to the value of the shipment (retail price).
Damaged Or Faulty Items Received By You
If you received a damaged or faulty product, please notify us immediately for assistance.
Sale items cannot be refunded.