As soon as you have completed your payment process and we receive your order, we will send out a confirmation email to you (the email address you provided), this just means we have received your order in our system and we've pre-authorised your payment method ready for your purchase. When the product(s) are ready to be shipped out, a shipping confirmation email would be sent to you. Please contact us for further assistance.

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:

1. Our emails might be going to your junk or spam folder

2. There might have been a misspelling when you entered your email address during checkout

3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to info@lavishkitchenisle.com

We check with our warehouse or suppliers to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your payment method and reach out to you via email or telephone.

Depending on the product but generally shipping time takes about 3-35 working days. Please note that it may take 1-2days to process your order, these days are used.