If you are unavailable when your order is delivered, the courier may leave instructions on how to rearrange delivery or collect your order. Depending on the circumstances, additional delivery charges may apply.
Yes. Where assembly is required, the relevant assembly instructions are provided with your order. We recommend carefully reviewing the instructions before starting assembly.
Telephone: +447414928300 Email: info@lavishkitchenisle.com
Replacement parts may be available depending on the product and the nature of the issue. Please contact our customer service team with your order details and information about the missing or damaged part, and we will advise you on the available options.
Yes, we offer free shipping to most locations in mainland UK. However, extra charges may apply for shipping to Northern Ireland and remote areas. Some products may not be available for delivery to Northern Ireland. Please contact us for confirmation.
You must return your item within 30 calendar days of purchase to be eligible for a refund. The item must also be returned in the same condition in which you received it and must not be damaged.
Our products are covered by the applicable manufacturer’s warranty or guarantee, where provided. If you experience an issue with your product, please contact our customer service team and we will be happy to assist.
As soon as you have completed your payment process and we receive your order, we will send out a confirmation email to you (the email address you provided), this just means we have received your order in our system and we've pre-authorised your payment method ready for your purchase. When the product(s) are ready to be shipped out, a shipping confirmation email would be sent to you. Please contact us for further assistance.
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: 1. Our emails might be going to your junk or spam folder 2. There might have been a misspelling when you entered your email address during checkout 3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through. To be on the safe side, we encourage our customers to provide an alternate email to info@lavishkitchenisle.com
We check with our warehouse or suppliers to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your payment method and reach out to you via email or telephone.
Depending on the product but generally shipping time takes about 2-10 working days. Please note that it may take 1-2days to process your order, these days are used.
Once your order has been shipped, as tracking number would be sent to you. Please note that sometimes, there could be delays. However, if your items are not received within the specified period of time inform our customer service team.
Some of our deliveries our couriers require a contact number to ensure a smooth delivery of your order. We won't give to anyone else, it’s kept private and confidential. Plus if there's any issues with your order we can contact you quickly and easily.
Absolutely Yes. At Lavish Kitchen Isle, we strive towards providing our customers a secure and great customer experience on our website. Our site uses SSL encryption technology so that you never have to worry about your personal data and credit card safety.
We deliver to most places in the United Kingdom for now, but we are working on delivering to many more countries soon. However, please note that for the larger Kitchen Islands, deliveries are mostly made by a single driver and it's important to make sure that at least one other able body is present to help with unloading. Please get in touch with us for further details and clarifications before placing your order. Delivery of certain larger products may not also be available to some destinations.
Please make sure that you have adequate access for larger products. If you think this may be an issue please contact us before ordering as it is often possible to adapt the construction methods of larger furniture items to take into account, for example smaller width doors or narrow corridors & staircases etc.
This would depend on the product you are returning. Please contact us at info@lavishkitchenisle.com
We take extra precaution to ensure that the item(s) are not damaged in transit. However, If the item is damaged in transit, please immediately contact us at info@lavishkitchenisle.com; within 3 business days after receiving shipping. Please make note of any visible damages and be as detailed as possible as this will assist us in processing your damage claim with the delivering carrier.