Return and Refund Policy – Lavish Kitchen Isle Skip to content

Return and Refund Policy

Returns & Refunds Policy 

Thank you for shopping with Lavish Kitchen Isle

If you are not absolutely happy with your purchase, we are here to help.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

Right to return 

You have the right to return your purchase within 30days of delivery in the original condition and packaging. However,  note that personalized and customized items cannot be returned, unless they are damaged or defective. In that case, we would provide the best solutions.  Please contact us:  info@lavishkitchenisle.com

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Return Fees 

Most of our items are free to return.

How to return items?

To start a return please make sure that the product was received by you in the last 30days .

Send an email to info@lavishkitchenisle.com 

Your email should have the following information so that we can process a return.

  • Your name
  • Order reference number
  • Your Address
  • Email address
  • Contact number
  • Date of purchase
  • Date the goods were received by you
  • If you originally ordered multiple items, which do you want to return?

When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.

Sending A Return Back To Us

Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also make sure that any courier shipment is fully insured to the value of the shipment retail price.

Damaged Or Faulty Items Received By You

If you received a damaged or faulty product, please notify us immediately for assistance.

What is the Restocking Fee?

No Restocking fee

Sale items

Sale items cannot be refunded.

Refund 

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement or original method of payment. 

Got any Questions?

Phone: +44 7592215149

Email: info@lavishkitchenisle.com

Address: 75 Shelton St, Covent Garden, London, Greater London, WC2H 9JQ, UK