Return and Refund Policy

Returns & Refunds Policy 

At Lavish Kitchen Isle, we want every customer to feel confident when shopping with us. If something is not quite right, our returns process is simple and clear. The information below explains when returns are accepted and who is responsible for return costs.

1. Return Window

You may return most items within 30 days of receiving your order.

To be eligible for a return, items must be:

• Completely unused

• Unassembled

• In the same condition in which they were received

• Returned with all original packaging, labels and accessories

Items that are returned used, damaged or incomplete may not qualify for a refund.

2. When Lavish Kitchen Isle Covers Return Costs

We will cover the cost of returning your item if it arrived:

• Damaged

• Faulty or defective

• Incorrect, including wrong item, wrong size or wrong colour

In these situations, we will arrange a replacement, an exchange or a full refund once the item has been returned and inspected.

3. When the Customer Covers Return Costs

Return costs are the responsibility of the customer when the return is not due to an error from Lavish Kitchen Isle. This includes:

• Change of mind

• Ordering the wrong product

• No longer needing or wanting the item

• The item not fitting your available space or not matching your home decor

• Items returned used or in a condition that is different from how they were received

• Products that are not eligible for free returns under our return categories

4. Heavy and Bulky Items

For items that are very large or heavy:

• If the item is damaged, faulty or incorrect, return collection is free of charge.

• For all other return reasons, a home collection fee of 50 pounds may be deducted from your refund.

5. Condition of Returned Items

To receive a full refund, items must be returned:

• Completely unused

• Undamaged

• Unassembled

• In the original packaging

• With all parts, accessories, manuals and components included

Items that are missing parts, show signs of use, show signs of damage or are returned without original packaging may receive a partial refund or may have the return refused.

6. Items That Cannot Be Returned

Unless they are defective, the following items cannot be returned:

• Personalised or customised products

• Products that cannot be returned for hygiene reasons once opened

7. Refund Processing

Once we receive your returned item, it will be inspected and you will be notified if your refund has been approved.

If your refund is approved:

• The refund will be issued to your original payment method

• Most refunds appear within 5 - 7 business days after they are processed

8. Damaged Items

If your item arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Clear photographs or videos of the damage

• Your order number

• A short explanation of the issue

We will arrange a replacement or refund as soon as possible.

9. How to Start a Return

To begin a return, please email us at info@lavishkitchenisle.com with the following information:

• Your full name

• Your order number

• The item you want to return

• The reason for the return

• Photographs or videos if the item is damaged or defective

Our team will review your request and send you the next steps.

Customer Support

We are always available to help with any questions regarding your return or your order.

Email: info@lavishkitchenisle.com
Telephone: +44 7592215149
Address: 75 Shelton St, Covent Garden, London, Greater London, WC2H 9JQ, UK